Seeing “GoDaddy Nameservers Aren’t Managed By Us”? What to Do Now

Go Daddy
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Are you getting a message saying ‘GoDaddy Nameservers Aren’t Managed By Us’?

In the following article, we’ll break down why this happens and what you can do about it!

Thankfully, there are steps you can take to deal with this issue.

We’ll also help you prevent the issue repeating in the future. First, let’s talk a little about GoDaddy nameservers!

GoDaddy Nameservers Aren't Managed By Us
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GoDaddy Nameservers Default

The massively successful company GoDaddy primarily provides web hosting. They also act as a domain registrar.

GoDaddy has more than 20 million customers around the globe!

Nameservers, in the context of GoDaddy are your main DNS controller.

Ensuring that they have the correct settings is essential for your website and email to work properly on GoDaddy.

While GoDaddy has many advantages, as with any service, things don’t always run smoothly.

So without further ado, let’s take a look at the possible causes and solutions for the ‘GoDaddy Nameservers Aren’t Managed By Us’ message!

Seeing ‘GoDaddy Nameservers Aren’t Managed By Us’? What to Do Now

If you are looking to access your DNS information on GoDaddy, the message displayed in the above heading may appear.

One of the reasons this can happen is down to the nameservers being pointed to a different company.

In most cases, it will be because your nameservers are registered with another web hosting service.

On the other hand, if your nameservers are set to GoDaddy, it may be because the zone file failed to generate correctly.

You may also have experienced issues when transferring a website across to GoDaddy.

This can often be down to the TLD used such as if it is .CO.ZA for instance.

In the following sections, we’ll take a look at step-by-step solutions for each of these problems!

GoDaddy DNS Settings

If you want to manage your DNS settings through GoDaddy, you can only do so if the nameserver is managed by GoDaddy.

The first possible solution is by connecting your nameservers to your domains. This will let you manage DNS for a subdomain regardless of the DNS service.

Here’s how you can achieve this by adding an NS record:

  1. Sign in to your GoDaddy Domain Control Centre.
  2. Choose the domain name from the list to open up the Domain Settings page.
  3. Scroll below to Additional Settings and select Manage DNS.
  4. Choose the Add button that is beneath the list of current records.
  5. Below the Type dropdown, choose Nameserver.
  6. Fill in the necessary fields (i.e. host, points to and TTL).
  7. Choose Save, to finish the process.

It will take around 48 hours for these changes to fully come into effect.

DNS Image
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GoDaddy Nameservers Aren’t Managed By Us – Change Nameservers

In order to edit nameservers, it’s necessary that your domain is registered with GoDaddy through your account.

If you want to change your nameservers to a different company, you have to ensure they’re available before starting.

Here are the steps required:

  1. Sign in to your GoDaddy Domain Control Centre.
  2. Choose the domain name from the list to open up the Domain Settings page.
  3. Scroll below to Additional Settings and select Manage DNS.
  4. Open the Nameservers section and choose Change.
  5. Select the option which you’d prefer:
    1. Connect your domain to a website you’ve built.
    2. Use GoDaddy default nameservers.
    3. Enter your own nameservers (advanced option).
  6. Choose Save or Connect to finish updating.

It will take around two days for the effects to fully apply. During these 48 hours, you may experience interruptions to your email, website and additional domain services.

If neither of the solutions work, you should contact GoDaddy customer service support.

GoDaddy Nameservers Aren’t Managed By Us – Unexpected Error For Zone File Upload

First of all, you need to make sure that your nameservers are set to the standard GoDaddy nameservers. For instance, this could be

If it is, then it’s possible that there was an error in the zone file being generated correctly.

Here is a list of the steps needed to fix this issue:

  1. Ensure that your nameservers are set per standard.
  2. Contact GoDaddy customer service support.

You’ll need the help of GoDaddy because zone file uploads do not work unless it’s undertaken from a computer within their network.

Errors can even occur on their side if there is a conflict in any given record such as that which is duplicated or formatted incorrectly.

There are scenarios where even customer support may not be able to help. If for instance, you offer a zone file for uploading which contains an error, support won’t be able to help you diagnose the issue.

If you are having difficulties identifying your domains Nameservers, use the following steps:

  1. Sign in to your GoDaddy Domain Control Centre.
  2. Choose the domain name from the list to open up the Domain Settings page.
  3. Scroll below to Additional Settings and select Manage DNS.

Once you do so, you’ll be able to see what your DNS is.

GoDaddy Nameservers Aren't Managed By Us
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GoDaddy DNS Records Not Showing – Transferring a Website

If you’ve recently transferred a website across to GoDaddy, then its possible that you will not be able to edit your DNS records on GoDaddy in a straightforward manner.

There are specific requirements for certain nameservers such as for .CO.ZA domains.

Regardless of which TLD your website uses, you should contact GoDaddy for support as there are particular steps you’ll need to take depending on the nature of your domain!

Also once you’ve attempted to update your nameservers, the registry will need to approve of changes before creating a new DNS zone file for this domain.

This can result in delays in updates occurring and thus it may just be a matter of waiting a few more days for the issue to resolve itself.

If it doesn’t or you need the problem fixed ASAP, then get in touch with GoDaddy for additional help!

Nameservers Not Managed by GoDaddy – Keeping The Issue At Bay

Once you’ve found a solution to this problem, you’ll certainly want to avoid the problem repeating again.

Here are the steps you can take to avoid this issue recurring:

  • Make sure that you maintain your nameservers on GoDaddy.
  • Ensure that you don’t accidentally add new nameservers through another service.
  • Keep on top of any errors or glitches that occur and contact GoDaddy for support if any problems arise.

It’s important that you don’t allow issues such as errors/glitches to accumulate with any website or account for website creation, as these can cause a multitude of problems over time.

All in all, the main thing you need to watch out for is that you are storing all of the relevant DNS records in GoDaddy.

If you forget to or make a mistake along the way, it can cause this message to pop up.

Thankfully though, by following the steps discussed in this article, you can hopefully avoid this problem repeating in the future!

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We hope you liked our article looking at what you can do if you see the message ‘GoDaddy Nameservers Aren’t Managed By Us’.

You may want to improve the quality of your GoDaddy website, whether to reach new users or/and to gain new customers!

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